oooo Critical Elements of Customer Service Workshop for Employee Development

Workshops » Building Relationships

Critical Elements of Customer Service

Have you ever encountered an unpleasant customer and not known what to do? Do you worry that you’re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual and organizational goals to strive for?

This two-day workshop will help you in all of these areas, and more!

How You Will Benefit

  • Recognize that service delivery is an individual response value.
  • Understand how your own behavior impacts the behavior of others.
  • Develop more confidence and skill as a problem-solver.
  • Communicate more assertively and effectively.
  • Make customer service a team approach.

What You Will Cover:

  • Customer identification
  • Meeting expectations
  • Self-image
  • Standards
  • Smart goals
  • Telephone techniques
  • Communication skills
  • Dealing with difficult people
  • Problem-solving
  • Resolving conflict
  • Service pride
  • Assertiveness
  • Managing stress
We can also customize
each Business Workshop

Critical Elements of Customer Service Workshop Products

Or select individual workshop products for "Critical Elements of Customer Service."