oooo Knowing Your Customers Workshop for Employee Development

Workshops » Building Relationships

Knowing Your Customers

Who do you serve? Throughout the day you interact with a variety of people ranging in age, background, and experience. Successful organizations realize the need to vary their approach to service and personal interactions due to these differences. This workshop will help participants identify trends within the different generational groups and create strategies for working with all of them based on their different expectations of service.

How You Will Benefit

  • Learn about the similarities and differences of the generations you encounter (Veterans, Baby Boomers, GenXers, GenYs).
  • Discover effective communication techniques to improve interaction with individuals older or younger than you.
  • Learn to appreciate how different approaches to the same situation can still offer value.

What You Will Cover:

  • Who Do You Serve?
  • Generational Differences(Experiences; Values and Traits of Each Generation; Motivations and Service Expectations; and Communication Styles and Preferences)
  • How Can I Better Communicate with You?
  • Respecting Differences
  • Strategies for Working More Effectively Across the Generations
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each Business Workshop

Knowing Your Customers Workshop Products

Or select individual workshop products for "Knowing Your Customers."