Achieving superior customer service means not just taking the appropriate steps to solve problems, but going the extra mile to see if such problems can be prevented in the future. It is a team effort that requires everyone to be working toward the same goal. Successful organizations recognize that in order to be competitive they must form an emotional connection with their clients and employees. This emotional engagement is what will create long-term loyalty and commitment.
Discuss expectations of the job and the customer. Identify opportunities to do what you do best. Map out how what you do links to organizational goals and objectives. And, create a plan for creating and sustaining excellence long-term.