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July 18, 2017

The Communication Marathon

“The art of communication is the language of leadership” –James C. Homes This is the third article dedicated to assisting leadership in connecting to and harnessing the power of their teams.  The theme throughout these chats remains Knowing Your People. Now onto the second pillar of C3 Communication. Closely aligned with achieving constant communication is ensuring that you are putting in place engagement opportunities that will ensure your consistent messages are continuous. This is not a sprint but a marathon, […]
July 18, 2017

Building Trust through Consistency

This is the second discussion in the series “Navigating to Total Engagement” and will focus upon the first pillar of C3 Communication – Consistency. “It’s not what we do once in a while that shapes our lives. It’s what we do consistently.” – Tony Robbins Consistency in your communication efforts will demonstrate sincerity and integrity. Your ability to accurately recall an employee’s family dynamics can be an invaluable experience, or not.  Remembering that Kathy’s husband is recovering from knee surgery […]
July 18, 2017

Navigating to Total Engagement

There is a plethora of perspectives available on how to engage today’s workforce. Many talented individuals have spent time analyzing, summarizing, and publishing their findings.  To say that today’s modern workforce, read millennials, are the most studied and analyzed group in recent memory is an understatement.   I’m not finding fault with any efforts that are pointed towards understanding the modern workforce.  Each piece of data could be used to help organizations become more responsive to their internal and external customers. […]
June 2, 2017

Resolving Conflict

All of us experience conflict. At times we lose sight of the fact that all this conflict is normal. So long as people are individuals there will be the potential for conflict. Since not all conflict is avoidable, a key approach is to learn how to handle or manage it in productive ways. What is critical for resolving conflict is developing an understanding of, and a trust in, shared goals. It requires openness, discipline, and creativity. Showing respect for other […]
June 2, 2017

Creating Excellence

Achieving superior customer service means not just taking the appropriate steps to solve problems, but going the extra mile to see if such problems can be prevented in the future. It is a team effort that requires everyone to be working toward the same goal. Successful organizations recognize that in order to be competitive they must form an emotional connection with their clients and employees. This emotional engagement is what will create long-term loyalty and commitment. Discuss expectations of the […]

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