June 22, 2018
Imagine receiving an electric bill for $248 billion. Yes, BILLION! That’s exactly what happened to a Pennsylvania utility subscriber. A company spokesperson stated that, “Somehow, the decimal point was in the wrong spot.” It is also likely that the individual did not check their work. In our Accuracy in the Workplace workshop, participants learn and practice proofreading techniques to confirm that a transaction is accurate. We also emphasize two tests – “Is this reasonable?” and “Does this meet my expectations?” […]