All of us experience conflict. At times we lose sight of the fact that all this conflict is normal. So long as people are individuals there will be the potential for conflict. Since not all conflict is avoidable, a key approach is to learn how to handle or manage it in productive ways. What is…
Achieving superior customer service means not just taking the appropriate steps to solve problems, but going the extra mile to see if such problems can be prevented in the future. It is a team effort that requires everyone to be working toward the same goal of excellence. Successful organizations recognize that in order to be…
Understanding the dynamics associated with personality plays a key role in how one behaves, reacts, and engages with others. Personality awareness can improve how you communicate, motivate, and persuade others. The SchoolPlace Big Five ProfileTM is a personality instrument made for students in secondary and higher education ranging in age from 12 to 22. Students will…
Facilitation skills can help you run training programs, meetings, and work groups more effectively. Learn the distinction between facilitation, instruction, and training. Identify the competencies linked to effective small group facilitation. Understand the difference between content and process. Identify the four stages of team development and ways to help teams through each stage. Use common…
Design, develop, and deliver effective learning interactions and materials. Recognize the importance of considering the participants and their training needs, including different learning styles and adult learning principles in our Creating Effective Learning Interactions workshop. Write objectives and evaluate whether these objectives have been met at the end of a training session. Develop an effective…
After supervisors and their teams have participated in the Accuracy in the Workplace program, supervisors attend the Coaching for Accuracy in the Workplace workshop to learn how to reinforce accurate data transfer techniques on the job. Supervisors will learn a complete methodology for effective coaching including solutions to resolve accuracy problem areas for entire teams as…
Looking for a comprehensive leadership development program? The Influential Leadership Series includes ten of our most requested leadership workshops. In-class discussions and developmental assignments given at the end of each workshop are customized to the specific needs of your organization. Workshops are generally spaced at month intervals to allow participants time to implement new skills….
The Certified Consultant for WorkPlace Selection workshop is designed for professionals who plan to use the WorkPlace Big Five ProfileTM 4.0 to create job profiles and select the person who best fits the job. This certification workshop will cover all of the steps in a typical selection process whether you have incumbents or are creating…
Become a Certified Consultant for the WorkPlace Performance 360 by selecting this workshop. Upon completion of the consultants will be able to access the WorkPlace Performance 360. This resource brings the language of WorkPlace competencies and flexibility into a powerful multi-rater performance evaluation tool.
Certified WorkPlace Big Five ProfileTM Consultants can increase their knowledge by adding the Leader and Career Guider Reports to their repertoire by taking this certification workshop. These reports are designed for WorkPlace users who plan to incorporate the WorkPlace in executive coaching, leadership training, and career development.
