Transitioning to Management
Transitioning to Management
May 24, 2017
customer service
Knowing Your Customer
May 30, 2017

Dealing with Difficult Customers

difficult customers

Look at the characteristics that make individuals difficult for you to deal with and learn strategies for countering objections and problem situations. Learn practical approaches to resolving conflict, managing anger, and dealing with negative behaviors in this workshop, Dealing with Difficult Customers.