difficult customers
Dealing with Difficult Customers
May 30, 2017
Motivating Yourself and Others
May 30, 2017

Knowing Your Customer

customer service

Who do you serve? Throughout the day you interact with a variety of people ranging in age, background, and experience. Successful organizations realize it is important to vary their approach to service and personalized interactions to meet customer needs. In this workshop, Knowing Your Customer, identify trends within the different generational groups and create strategies for working with all of them based on their different expectations of service.