All of us experience conflict. At times we lose sight of the fact that all this conflict is normal. So long as people are individuals there will be the potential for conflict. Since not all conflict is avoidable, a key approach is to learn how to handle or manage it in productive ways. What is critical for resolving conflict is developing an understanding of, and a trust in, shared goals. It requires openness, discipline, and creativity. Showing respect for other people and not blaming them enables people to work for mutual benefit. Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. If we approach difficulties as needing to take place in one or a series of conversations, and we approach those conversations with a plan, we will find that we have fewer difficult people to deal with. More often than not, we will also have more meaningful and significant conversations.

In this Resolving Conflict workshop, you will learn how to turn difficult situations into opportunities for growth. Recognize how your own attitudes and actions impact others. Find new and effective techniques for dealing with difficult people and situations. Recognize the five most common conflict resolution styles and when to use them. Develop effective techniques for intervention strategies.