Virtual and in-person options available for all courses.

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June 2, 2017

Resolving Conflict

All of us experience conflict. At times we lose sight of the fact that all this conflict is normal. So long as people are individuals there will be the potential for conflict. Since not all conflict is avoidable, a key approach is to learn how to handle or manage it in productive ways. What is critical for resolving conflict is developing an understanding of, and a trust in, shared goals. It requires openness, discipline, and creativity. Showing respect for other […]
June 2, 2017

Creating Excellence

Achieving superior customer service means not just taking the appropriate steps to solve problems, but going the extra mile to see if such problems can be prevented in the future. It is a team effort that requires everyone to be working toward the same goal of excellence. Successful organizations recognize that in order to be competitive they must form an emotional connection with their clients and employees. This emotional engagement is what will create long-term loyalty and commitment. In this […]
June 2, 2017

Becoming My Best Self

Understanding the dynamics associated with personality plays a key role in how one behaves, reacts, and engages with others. Personality awareness can improve how you communicate, motivate, and persuade others. The SchoolPlace Big Five ProfileTM is a personality instrument made for students in secondary and higher education ranging in age from 12 to 22. Students will learn about their individual traits; specific learning strategies and related learning behaviors associated with each trait; and, look at career planning using their results to […]
June 2, 2017

Facilitation Skills

Facilitation skills can help you run training programs, meetings, and work groups more effectively. Learn the distinction between facilitation, instruction, and training. Identify the competencies linked to effective small group facilitation. Understand the difference between content and process. Identify the four stages of team development and ways to help teams through each stage. Use common process tools to make meetings easier and more productive. Learn the tips and tricks seasoned facilitators use to enhance training and create successful learning events. […]
June 2, 2017

Creating Effective Learning Interactions

Design, develop, and deliver effective learning interactions and materials. Recognize the importance of considering the participants and their training needs, including different learning styles and adult learning principles in our Creating Effective Learning Interactions workshop. Write objectives and evaluate whether these objectives have been met at the end of a training session. Develop an effective training style using appropriate training aids and techniques. Conduct a short group training session that incorporates these training concepts.
May 30, 2017

Developing Your Training Program

Training is an essential element of development in any organization. Being knowledgeable and continuing to learn throughout your career can make you a very valuable asset. We also know that training and orientation for newly hired employees is a key factor in retention. This two-day Developing Your Training Program workshop is designed for a trainer who wants to develop training programs that are meaningful, practical, and will benefit both trainees and the organizations.
May 30, 2017

Valuing Individuality in Teams

Knowing your strengths and those of your team is critical for success. Negative team experiences often occur due to limited understanding and appreciation of differences. Positive experiences occur when everyone on the team understands and values the unique contributions each member can provide. In this workshop, Valuing Individuality in Teams, we start with a focus on each team member’s behavioral strengths by using the WorkPlace Big Five ProfileTM. Then, identify communication norms for the team by exploring the diversity within […]
May 30, 2017

What Is Service?

How do you treat the people who support your company? Good service will make you feel better about your job and yourself. Think of the customers as the reason you have a job. If you don’t provide proper service, you may lose your job. Review the philosophy of service and discuss the importance of standards and goals to ensure you provide the highest level of service possible in this workshop, What Is Service?
May 30, 2017

Working Faster, Smarter, and Better: Tools and Tips for Managing Your Time More Effectively

Is your “To Do” list just getting longer and longer and your ability to cross things off starting to become an unattainable, even unimaginable, dream? Working Faster, Smarter, and Better: Tools and Tips for Managing Your Time More Effectively provides: A matrix to measure the result of Impact vs. Effort A matrix to measure the value of Importance vs. Urgency Strategies for managing urgent situations Processes for maximizing your return on effort Productivity tips for managing emails and organizing your […]
May 30, 2017

Creating a Positive and Lasting Impression

Top notch presenters take a holistic view of presentations and incorporate the mind, body, and spirit. Their knowledge of the subject, audience, and associated skills shine through. They are consciously aware of their posture, body language, movements, and appearance. And, they have a passion for and belief in the topic they are sharing while constantly showing a sincere interest in others. By focusing on each of these aspects, individuals become more polished, approachable, confident, and persuasive when giving both formal […]
May 30, 2017

Motivating Yourself and Others

Why do you get out of bed every morning? If you don’t know, don’t you think it’s time you found out? Identifying what motivates you and those around you is a critical component for fostering ownership, cooperation, and teamwork. Determine top motivators for doing your best work and bringing out the best in your team with this workshop, Motivating Yourself and Others. Motivation is typically defined as that which drives one to do what needs to be done based on […]
May 30, 2017

Knowing Your Customer

Who do you serve? Throughout the day you interact with a variety of people ranging in age, background, and experience. Successful organizations realize it is important to vary their approach to service and personalized interactions to meet customer needs. In this workshop, Knowing Your Customer, identify trends within the different generational groups and create strategies for working with all of them based on their different expectations of service.
May 30, 2017

Dealing with Difficult Customers

Look at the characteristics that make individuals difficult for you to deal with and learn strategies for countering objections and problem situations. Learn practical approaches to resolving conflict, managing anger, and dealing with negative behaviors in this workshop, Dealing with Difficult Customers.

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