Why do you get out of bed every morning? If you don’t know, don’t you think it’s time you found out? Identifying what motivates you and those around you is a critical component for fostering ownership, cooperation, and teamwork. Determine top motivators for doing your best work and bringing out the best in your team…
Who do you serve? Throughout the day you interact with a variety of people ranging in age, background, and experience. Successful organizations realize it is important to vary their approach to service and personalized interactions to meet customer needs. In this workshop, Knowing Your Customer, identify trends within the different generational groups and create strategies…
Look at the characteristics that make individuals difficult for you to deal with and learn strategies for countering objections and problem situations. Learn practical approaches to resolving conflict, managing anger, and dealing with negative behaviors in this workshop, Dealing with Difficult Customers.
In the business world today, everything is interconnected, fast-paced, complex, and always in flux. Work that used to take weeks now must be completed in days. Everyone is under more pressure and managers are expected to get more done with fewer resources. Overcome many of the problems you will encounter in your first few weeks…
This workshop, The Professional Supervisor, will guide you to a better understanding of the scope and nature of the supervisory position. Then, learn ways to deal with the challenges of the role. Recognize the responsibilities you have as a supervisor. Identify key techniques to help you plan and prioritize effectively. Develop strategies for being an…
Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops your employee’s skills. Delegating prepares your staff to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within the organization. It is also often one of the hardest skills for…
Being an effective people manager means that you know what to do when problems occur and seek assistance when needed. In addition, you are also expected to have a basic understanding of employment law. Get a foundation of knowledge that can help you better manage your staff and avoid legal risks through our workshop, Legal…
Identify the sequence and process for hiring a new employee to your department. Learn about all of the resources available to you in regard to hiring and interviewing by choosing this workshop, Interviewing Truths & Fallacies. Feel confident you are selecting the best candidate and know how to justify your decision.
Review the Performance Management Process and learn about desired outcomes for the appraisal process. Gather tools and techniques to help your employees help you by learning how to write self-evaluations. Practice structuring performance discussions. Learn about and avoid common rating errors and performance rating pitfalls. Practice feedback techniques for handling difficult situations. And, review key…
Meetings are expensive! Some 15 million meetings take place in corporate America every day and can cost over $30 billion a year. It has been estimated that most people spend approximately 25% of their time in meetings. Middle managers often spend at least two days a week in meetings, with senior managers and executive sometimes…
