Learn how our unique training courses can save you money, increase productivity, and improve operational efficiency. Employees who complete our accuracy training typically reduce their errors by 59% and increase their processing speed by 7%. Once your organization commits to accuracy training, you can expect the following within this 7-hour course: Pre-Course Assessment which measures…
Like many companies, BTN, Inc. knew their employees were making far too many clerical errors and attempted to eradicate data entry errors at their source. Unfortunately, they made the incorrect assumption that such errors were nothing more than typos. Consequently, senior management established a quality department to find and report mistakes. Once notified that a…
Most errors happen in the perceptual or visual aspect of working with data. It is not a keying error – or a slip of the fingers – that makes $369.23 turn into $396.23. The problem lies in how we look at and read the data. Between our eyes and our brain, the 6 and 9…
Sam was a department manager who was plagued by customer complaints. At least twice a day he got calls from customers who had either received the wrong product or hadn’t received their order at all and it was already a day or two late. As a result, Sam spent a large portion of every day…
Imagine receiving an electric bill for $248 billion. Yes, BILLION! That’s exactly what happened to a Pennsylvania utility subscriber. A company spokesperson stated that, “Somehow, the decimal point was in the wrong spot.” It is also likely that the individual did not check their work. In our Accuracy in the Workplace workshop, participants learn and…
An article was recently release regarding the White House misspelling Theresa May’s name three times ahead of her meeting with President Trump. In our class, Accuracy in the Workplace, we teach specific data handling techniques for working with names and addresses…data that many organizations work with every day. Nearly 30% of class participants say people…
Bayer mislabeled packaging of Alka Seltzer Plus products. This error could lead consumers to unintentionally ingest a product that they may have an allergy to, leading to an anaphylactic reaction. Some errors could cost an organization a lot of money…other errors could actually kill people. Although Bayer did the right thing by recalling the product,…
I am pleased to share with you an article from the June 2009 issue of Training Magazine. You may be interested in the comments and the “on-the-job” performance improvement experienced from one of our many satisfied clients. The program’s author also provides some additional insight on the program.
Being accurate with data is important not only in our professional lives, but also in our personal lives, as this recent news story clearly demonstrates. After taking the wrong medication, a woman who is six-weeks pregnant is nervously waiting to see if there will be permanent effects to her unborn child. She was erroneously given…
I continue to be amazed at the number of errors that consistently show up in Annual Reports and financial statements of public companies. An excellent example of this was highlighted in Todd Wallack’s October 4, 2010, Boston Globe article (In reporting pay, firms can err big: Figures on executives off by up to $500,000). The article reports…
