Accuracy techniques Archives

June 18, 2018

Multiple Errors Lead to White House Embarrassment

An article was recently release regarding the White House misspelling Theresa May’s name three times ahead of her meeting with President Trump. In our class, Accuracy in the Workplace, we teach specific data handling techniques for working with names and addresses…data that many organizations work with every day. Nearly 30% of class participants say people misspell their names on documents or emails. Has your name ever been misspelled in a document or transaction? Getting someone’s name correct is not only […]

June 22, 2018

Woman Received Electric Bill for 248 Billion Dollars!

Imagine receiving an electric bill for $248 billion. Yes, BILLION! That’s exactly what happened to a Pennsylvania utility subscriber. A company spokesperson stated that, “Somehow, the decimal point was in the wrong spot.” It is also likely that the individual did not check their work. In our Accuracy in the Workplace workshop, participants learn and practice proofreading techniques to confirm that a transaction is accurate. We also emphasize two tests – “Is this reasonable?” and “Does this meet my expectations?” […]