WORKSHOPS
Virtual and in-person options available for all courses.
Ready to increase your knowledge, skills, abilities, and behaviors? Find the workshop or certification that is right for you.
Contact us for more details so you can get started right away.
Motivating Yourself and Others
Why do you get out of bed every morning? If you don’t know, don’t you think it’s time you found out? Identifying what motivates you and those around you is a critical component for fostering ownership, cooperation, and teamwork. Determine top motivators for doing your best work and bringing out the best in your team with…
Knowing Your Customer
Who do you serve? Throughout the day you interact with a variety of people ranging in age, background, and experience. Successful organizations realize it is important to vary their approach to service and personalized interactions to meet customer needs. In this workshop, Knowing Your Customer, identify trends within the different generational groups and create strategies for…
Dealing with Difficult Customers
Look at the characteristics that make individuals difficult for you to deal with and learn strategies for countering objections and problem situations. Learn practical approaches to resolving conflict, managing anger, and dealing with negative behaviors in this workshop, Dealing with Difficult Customers.
Don’t see what you are looking for?
Just ask. Our Instructional Design team is happy to work with you to develop any company-specific operational, technical, interpersonal, or leadership materials you need.