Accuracy

Sam was a department manager who was plagued by customer complaints. At least twice a day he got calls from customers who had either received the wrong product or hadn’t received their order at all and it was already a day or two late.  As a result, Sam spent a large portion of every day researching what went wrong.  What he generally found was a miskeyed address or order number. What he didn’t understand was how these errors were constantly […]

Like many companies, BTN, Inc. knew their employees were making far too many clerical errors and attempted to eradicate data entry errors at their source. Unfortunately, they made the incorrect assumption that such errors were nothing more than typos. Consequently, senior management established a quality department to find and report mistakes. Once notified that a particular employee was making errors, BTN management was mandated to send the employee to a keyboarding class to improve his/her typing skills and tell the […]

Learn how our unique training courses can save you money, increase productivity, and improve operational efficiency. Employees who complete our accuracy training typically reduce their errors by 59% and increase their processing speed by 7%. Once your organization commits to accuracy training, you can expect the following within this 7-hour course: Pre-Course Assessment which measures participants’ accuracy and speed in data transfer, matching, and proofreading. Learn how to improve concentration and practice techniques for clustering and processing data. Identify barriers […]