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Facilitation skills can help you run training programs, meetings, and work groups more effectively. Learn the distinction between facilitation, instruction, and training. Identify the competencies linked to effective small group facilitation. Understand the difference between content and process. Identify the four stages of team development and ways to help teams through each stage. Use common process tools to make meetings easier and more productive. Learn the tips and tricks seasoned facilitators use to enhance training and create successful learning events. […]

Understanding the dynamics associated with personality plays a key role in how one behaves, reacts, and engages with others. Personality awareness can improve how you communicate, motivate, and persuade others. The SchoolPlace Big Five ProfileTM is a personality instrument made for students in secondary and higher education ranging in age from 12 to 22. Students will learn about their individual traits; specific learning strategies and related learning behaviors associated with each trait; and, look at career planning using their results to […]

Achieving superior customer service means not just taking the appropriate steps to solve problems, but going the extra mile to see if such problems can be prevented in the future. It is a team effort that requires everyone to be working toward the same goal of excellence. Successful organizations recognize that in order to be competitive they must form an emotional connection with their clients and employees. This emotional engagement is what will create long-term loyalty and commitment. In this […]