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Look at the characteristics that make individuals difficult for you to deal with and learn strategies for countering objections and problem situations. Learn practical approaches to resolving conflict, managing anger, and dealing with negative behaviors in this workshop, Dealing with Difficult Customers.

Who do you serve? Throughout the day you interact with a variety of people ranging in age, background, and experience. Successful organizations realize it is important to vary their approach to service and personalized interactions to meet customer needs. In this workshop, Knowing Your Customer, identify trends within the different generational groups and create strategies for working with all of them based on their different expectations of service.

Why do you get out of bed every morning? If you don’t know, don’t you think it’s time you found out? Identifying what motivates you and those around you is a critical component for fostering ownership, cooperation, and teamwork. Determine top motivators for doing your best work and bringing out the best in your team with this workshop, Motivating Yourself and Others. Motivation is typically defined as that which drives one to do what needs to be done based on […]