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May 30, 2017

Dealing with Difficult Customers

Look at the characteristics that make individuals difficult for you to deal with and learn strategies for countering objections and problem situations. Learn practical approaches to resolving conflict, managing anger, and dealing with negative behaviors.
May 30, 2017

It’s All About Attitude: Creating a Positive Work Environment

Your attitude has a direct impact on every aspect of your life and the lives of those around you. Attitude is contagious, and unfortunately, positivity is rarely caught. Yet, positive individuals tend to be more passionate, innovative, and engaged thereby more valued by their team and manager. Positive attitudes have been linked to improved communication, morale, teamwork, and productivity resulting in less stress. This workshop provides you with tips and tools to build a more positive presence in both your […]
May 24, 2017
Transitioning to Management

Transitioning to Management

In the business world today, everything is interconnected, fast-paced, complex, and always in flux. Work that used to take weeks now must be completed in days. Everyone is under more pressure and managers are expected to get more done with fewer resources. Overcome many of the problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager, or a unit coordinator.
May 24, 2017
The Professional Supervisor

The Professional Supervisor

Understand the scope and nature of the supervisory position. Then, learn ways to deal with the challenges of the role. Recognize the responsibilities you have as a supervisor. Identify key techniques to help you plan and prioritize effectively. Develop strategies for being an effective leader focusing on leadership, communication, problem solving, decision-making, and delegation.
May 24, 2017
Delegating Effectively

Delegating Effectively

Effective delegation is one of the most valuable skills you can master. It reduces your workload and develops your employee’s skills. Delegating prepares your staff to be able to handle your responsibilities and simultaneously allows you to advance to other career opportunities within the organization. It is also often one of the hardest skills for a manager to master. However, it is a skill that can be learned. Explore many of the facets of delegation including the who, what, and […]

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