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May 30, 2017

What is Service?

How do you treat the people who support your company? Good service will make you feel better about your job and yourself. Think of the customers as the reason you have a job. If you don’t service them properly, you may lose your job. Review the philosophy of service and discuss the importance of standards and goals to ensure you provide the highest level of service possible.
May 30, 2017

Managing Your Time More Effectively

Realize how you define and manage time and recognize what your real goals are. Identify your personal barriers to success so you can create a positive return on effort. Learn to use your strengths to create energy, build forward momentum, and reduce stress.
May 30, 2017

Creating a Positive and Lasting Impression

Top notch presenters take a holistic view of presentations and incorporate the mind, body, and spirit. Their knowledge of the subject, audience, and associated skills shine through. They are consciously aware of their posture, body language, movements, and appearance. And, they have a passion for and belief in the topic they are sharing while constantly showing a sincere interest in others. By focusing on each of these aspects, individuals become more polished, approachable, confident, and persuasive when giving both formal […]
May 30, 2017

Motivating Yourself and Others

Why do you get out of bed every morning? If you don’t know, don’t you think it’s time you found out? Identifying what motivates you and those around you is a critical component for fostering ownership, cooperation, and teamwork. Motivation is typically defined as that which drives one to do what needs to be done based on his or her own best interests. Without it, situations generally appear worse than they actually are and things often seem more difficult to […]
May 30, 2017

Knowing Your Customer

Who do you serve? Throughout the day you interact with a variety of people ranging in age, background, and experience. Successful organizations realize it is important to vary their approach to service and personalized interactions to meet customer needs. Identify trends within the different generational groups and create strategies for working with all of them based on their different expectations of service.

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