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July 18, 2017
Engagement Change

Navigating to Total Engagement

There is a plethora of perspectives available on how to increase engagement in today’s workforce. Many talented individuals have spent time analyzing, summarizing, and publishing their findings. To say that today’s modern workforce, read millennials, are the most studied and analyzed group in recent memory is an understatement. I’m not finding fault with any efforts that are pointed towards understanding the modern workforce. Each piece of data could be used to help organizations become more responsive to their internal and external customers. […]
June 2, 2017
Resolving Conflict

Resolving Conflict

All of us experience conflict. At times we lose sight of the fact that all this conflict is normal. So long as people are individuals there will be the potential for conflict. Since not all conflict is avoidable, a key approach is to learn how to handle or manage it in productive ways. What is critical for resolving conflict is developing an understanding of, and a trust in, shared goals. It requires openness, discipline, and creativity. Showing respect for other […]
June 2, 2017

Creating Excellence

Achieving superior customer service means not just taking the appropriate steps to solve problems, but going the extra mile to see if such problems can be prevented in the future. It is a team effort that requires everyone to be working toward the same goal of excellence. Successful organizations recognize that in order to be competitive they must form an emotional connection with their clients and employees. This emotional engagement is what will create long-term loyalty and commitment. In this […]
June 2, 2017
SchoolPlace Big Five

Becoming My Best Self

Understanding the dynamics associated with personality plays a key role in how one behaves, reacts, and engages with others. Personality awareness can improve how you communicate, motivate, and persuade others. The SchoolPlace Big Five ProfileTM is a personality instrument made for students in secondary and higher education ranging in age from 12 to 22. Students will learn about their individual traits; specific learning strategies and related learning behaviors associated with each trait; and, look at career planning using their results to […]
June 2, 2017
facilitation skills

Facilitation Skills

Facilitation skills can help you run training programs, meetings, and work groups more effectively. Learn the distinction between facilitation, instruction, and training. Identify the competencies linked to effective small group facilitation. Understand the difference between content and process. Identify the four stages of team development and ways to help teams through each stage. Use common process tools to make meetings easier and more productive. Learn the tips and tricks seasoned facilitators use to enhance training and create successful learning events. […]

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