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May 30, 2017
motivation

Motivating Yourself and Others

Why do you get out of bed every morning? If you don’t know, don’t you think it’s time you found out? Identifying what motivates you and those around you is a critical component for fostering ownership, cooperation, and teamwork. Determine top motivators for doing your best work and bringing out the best in your team with this workshop, Motivating Yourself and Others. Motivation is typically defined as that which drives one to do what needs to be done based on […]
May 30, 2017
customer service

Knowing Your Customer

Who do you serve? Throughout the day you interact with a variety of people ranging in age, background, and experience. Successful organizations realize it is important to vary their approach to service and personalized interactions to meet customer needs. In this workshop, Knowing Your Customer, identify trends within the different generational groups and create strategies for working with all of them based on their different expectations of service.
May 30, 2017
difficult customers

Dealing with Difficult Customers

Look at the characteristics that make individuals difficult for you to deal with and learn strategies for countering objections and problem situations. Learn practical approaches to resolving conflict, managing anger, and dealing with negative behaviors in this workshop, Dealing with Difficult Customers.
May 24, 2017
Transitioning to Management

Transitioning to Management

In the business world today, everything is interconnected, fast-paced, complex, and always in flux. Work that used to take weeks now must be completed in days. Everyone is under more pressure and managers are expected to get more done with fewer resources. Overcome many of the problems you will encounter in your first few weeks as a boss, whether you are a team leader, a project manager, or a unit coordinator with our workshop, Transitioning to Management.
May 24, 2017
The Professional Supervisor

The Professional Supervisor

This workshop, The Professional Supervisor, will guide you to a better understanding of the scope and nature of the supervisory position. Then, learn ways to deal with the challenges of the role. Recognize the responsibilities you have as a supervisor. Identify key techniques to help you plan and prioritize effectively. Develop strategies for being an effective leader focusing on leadership, communication, problem solving, decision-making, and delegation.

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